Got Questions? We've Got Answers

Here’s everything you need to know about ordering, customization, shipping, and care. Can’t find what you’re looking for? Just ask — we’re happy to help.

Resin Casting, Finishing, Electroplating

What’s the difference between your in-house designs and custom moulding?

Our in-house designs are ready-made resin ornament styles you can purchase or finish. Custom moulding involves creating a mould of your unique design based on your ideas — perfect for personal projects, branded items, or bespoke pieces.

Can I send you my own model or design to be turned into a resin cast?
What materials do you use for casting?
Are your painted finishes customizable?
Is electroplating just a paint or actual metal?
Can I get multiple finishes on a single ornament?
What is the turnaround time for custom moulding and casting?
Do you accept bulk or commercial orders?

Ordering, Shipping, Payments, Returns

How do I place an order?

Simply browse our online shop, select your preferred item and finish, and add it to your cart. Follow the checkout process to complete your purchase. For custom orders, please use the contact form.

What payment methods do you accept?
Do you offer international shipping?
How long will my order take to arrive?
Can I track my order?
What’s your return policy?
What if my item arrives damaged?
Do you offer gift packaging?
Can I request a custom version of a shop item?

Still need help? We’re one message away.

Let’s chat about your project or help with your order.

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